An external wholesaler spends four to six hours a week on notes and task management. An internal wholesaler spends around twelve hours a week on pre-call research. A sales leader spends one to two hours a week assembling intelligence the system should already hold.3
The reason is the stack. A desk typically runs six separate systems — CRM, sales content, analytics, advisor data, marketing, and review by email — six contracts, six logins, and six sets of data that do not reconcile.
That does not resolve itself. The tools are horizontal, built for generic sales rather than for distributing investment product under a compliance regime; there is no shared workflow between them; and the purpose-built options cover one slice rather than the working day.